Support
Help for the PapaGaio apps — iPhone, iPad, Android, Mac and Windows — and for the Telegram bot.
Contact
Email [email protected] — questions, bug reports and suggestions are all welcome, usually answered within a couple of days. If you prefer chat, the bot @papagaio_ebot reaches the same place.
Support address, spelled out: agent [at] azenha.ai — Cloudflare rewrites any address it recognises into an anti-spam redirect, so the readable copy has to dodge the scanner to stay readable in the page source.
Common questions
No. The app opens straight into the translator and the dictionary. Tap start here on the Cards tab and it creates a profile on the spot — no email, no password, nothing to remember.
Send /link to @papagaio_ebot,
then paste the code it replies with into the app (Settings → Pairing
code). Every device holding that code shares one deck and one review
queue: start a card on the phone, finish it on the laptop.
The dictionary does, once you download it: Settings → Offline dictionaries. Cards you have already synced also review offline, and your answers are sent when the connection returns. The AI coach, the translator and photo translation need a connection — they think on the server.
Check the silent switch and the volume first — audio plays through the media channel. Recorded audio is fetched once and cached, so the very first play of a word needs a connection.
Because that is the point. Most translators quietly answer in the Brazilian variant; PapaGaio always answers in the Portuguese spoken in Portugal and Madeira, and flags every word where the two differ.
Send /delete to the bot, or email us from the address above
and say so — the profile, the cards you added and the review history go
with it. Deleting the app alone removes only the local copy.
Yes — no ads, no subscription, no premium tier, nothing locked. It runs on free infrastructure and is built as a language-learning tool, not a business.
Privacy
What is stored and what is not: privacy policy.